Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at.

CONTACT US
love and deepspace
lovedeepmerch.com

Official Email:jason.william@lovedeepmerch.com

You can also click the message icon at the bottom right and reach out to us directly with "What's up"～ 😊

I. Product-Related Inquiries

  1. "What types of products do you sell?"

We specialize in fan-made anime/game merchandise, including badges, standees, phone cases, and cotton dolls～ All designs are original creations inspired by fandom elements!

2. "Do the size/color match the pictures?"

All product images are real-life photos of the actual items! We also list detailed measurements (e.g., "standee height: 10cm," "cotton doll width: 20cm") in the product description. What you see in the pics is what you’ll get—no surprises～Except for slight color differences due to monitor settings, the actual item matches the photo closely!

  1. "Are the materials safe for cotton dolls/phone cases?"
  • Cotton dolls: Made with soft, hypoallergenic plush fabric and PP cotton filling, safe for all ages (small parts like eyes may require adult supervision for kids under 3).
  • Phone cases: Crafted from durable PC/TPU materials, scratch-resistant and compatible with most phone models (check product details for specific phone models).
  • Badges/standees: High-quality metal/acrylic materials, printed with fade-resistant inks～

 

II. Order & Logistics Inquiries

  1. "When will my order ship?"

Orders are processed within 48 business hours after payment (excluding weekends and holidays). Once shipped, you’ll receive a tracking number via email～

  1. "How long does shipping take?"

Most orders arrive within 10 business days via air freight. Delivery may take up to 14 business days in rare cases (e.g., customs clearance delays).

  1. "What shipping methods do you use?"

We ship internationally via air freight with trusted couriers like FedEx and our partner logistics providers～ Fast and reliable delivery straight to your door!

  1. "How much is the shipping fee?"
  • Free shipping: Orders over $50 USD (global).
  • Flat rate: Orders under $50 USD pay a $10 USD shipping fee～
  1.  "The tracking shows 'delivered,' but I didn’t receive it."

Hi! The package might have been left at a pickup station, guardhouse, or temporarily stored after contacting you by phone～ Please first check the signature photo or contact number in the tracking details, or confirm with family/friends if they collected it～ If you still have questions, provide your order number and we’ll help verify with the courier～

III. After-Sales & Return/Exchange Inquiries

  1. "What if my item is damaged during shipping?"

 If your package arrives damaged, please send us clear photos/videos of the item and packaging within 24 hours of receipt. We’ll directly reissue a new item for you—no need to return the damaged one～

  1. "Can I return or exchange an item if I’m not satisfied?"
  • Quality issues only: If the item has defects (e.g., printing errors, stitching problems), we offer free replacement or full refund (your choice)～
  • Non-quality issues: Since our fan-made items are custom-designed, we can’t accept returns/exchanges for "dislike" or "change of mind." Thank you for understanding～
  1. "How do I process a quality issue return?"

Just message us with your order number and proof of the issue (photos/videos), and we’ll handle the rest～ No hassle, we promise!

  1. "How do I care for the cotton doll/metal badge?"
  • Cotton dolls: Gently hand wash with mild soap (avoid machine washing); spot clean stains with a damp cloth.
  • Badges/standees: Wipe with a soft dry cloth; avoid contact with water or chemicals to prevent rusting/fading.

 

IV. Promotions & Discounts Inquiries

  1. "Do you offer discounts for new users?"

Yes! New users get a $10 off $50 or coupon (20% discount) upon registration～ Apply it at checkout for your first order～

  1. "Are there any holiday sales or promotions?"

We run irregular discounts during holidays and events—think flash sales, buy-one-get-one deals, or limited-time offers! Follow our store and social media (Instagram/Twitter) to catch the latest perks～

V. Copyright & Compliance Inquiries

  1. "Do your designs involve copyright issues?"

Our fan-made merchandise is created for non-commercial sharing among enthusiasts and not for any officially licensed scenarios. All design elements are independently conceived by our team. If you notice any potential copyright concerns with a product, please contact us immediately—we’ll verify and address it promptly～

 

2. "Are these official licensed products?"

Hi! Our products are fan-made creations and not officially licensed. All designs are independently created by our original team out of love for the anime/game. The style draws inspiration from original elements, and we appreciate your support for original designs～